Sugarhouse Sports & Casino Review & Rating 2024

The Sugarhouse welcome bonus is the same whether you’re betting in Pennsylvania or New Jersey. It’s a deal that gives you a 100% matched bonus up to the value of $250. Unlike most matched bonuses, this one isn’t awarded until you’ve spent your deposit first. So deposit $250 and then wager it and you’ll receive another $250 within 48 hours. The real strong point of this deal is the wagering requirement, which is just 1x your bonus funds before you can withdraw any winnings. This bonus can be used on sports or casino betting.

To activate the bonus you need to make your deposit using the Sugarhouse promo code 250MATCH (BONUSGUY if you are a New Jersey resident) The deposit must be a minimum of $10 and a maximum of $250. Bet this as normal and you’ll receive your bonus. While there are no restrictions on the type of bet you can place if using sports bets to work towards the wagering requirement the odds of that bet must be longer than -200. You have 30 days to meet the wagering requirements before your bonus funds are forfeited.

Sugarhouse’s layout is intuitive and well designed. Everything is easily accessed from the home page, with a separate section for sports and casino betting. When visiting the casino section the first thing that strikes you is the scrolling banner near the top of the page. This is used to advertise the newest games and latest promotions such as the welcome deal we mentioned above. Below, you’ll find some popular Sugarhouse titles as well as a list of recent winners.

You can access both the New Jersey and the Sugarhouse Pennsylvania services online or via mobile app. Links to both an Apple and an Android app can be found on the Sugarhouse website. Once downloaded, the layout is very similar to the online version. While some casinos distill the number of titles available via mobile, Sugarhouse has kept their catalogue as-is, positively affecting our Sugarhouse ratings for US customers.

Both the Sugarhouse Pennsylvania and Sugarhouse New Jersey online casinos offer the same payment methods across the board. These cover a wide range of options, from ewallet payments to card payments and even cash at cage options if you live near one of Sugarhouse’s physical casinos. In New Jersey this is in Atlantic City, whereas in Pennsylvania’s you can deposit at the renamed Rivers Casino in Philadelphia.

You can deposit using ACH/Online bank transfer, cash at the cage, PayPal, credit or debit cards (Visa and Mastercard) and also the Sugarhouse Prepaid Play+ card.

While our Sugarhouse ratings US are high when it comes to payment methods, they do lose a couple of points for their limited withdrawal options. You can’t make withdrawals using PayPal, which is a shame as many casinos offer this as standard. All the other payment options we’ve mentioned can be used for withdrawals.

All Sugarhouse reviews for US customers focus on the service received when contacted. Customer support at Sugarhouse is decent. Although it doesn’t quite compare to some of their competitors. Like most, you’ll find that they have a customer support team that is available via email, which are answered between 9:30am-2:00am daily.

The same can be said for their live chat support, too, which is accessible under its own heading on the Sugarhouse New Jersey and Sugarhouse Pennsylvania home pages. What is disappointing is their lack of phone support. This is something that we’re always keen to see on a casino’s site as many players like to talk to an individual about any tech or game issues they may be having.

The other disappointing factor is the lack of 24 hour support, which has become an industry standard. If this is something you require, check out our Betfair reviews US or our Unibet reviews US that both offer 24-hour support. Still, 9:30am-2:00am isn’t that bad, just be aware that if you contact the team via email there may be a slight delay before they reply.

You may have questions on the legality of betting at Sugarhouse. In the US, every state has its own definition of what’s legal in their area. Some states do not allow online gambling, so naturally, Sugarhouse is not legal in those areas. Is Sugarhouse legal in the US states of Pennsylvania and New Jersey?

Yes! Sugarhouse made history as the first mobile site to hold a Pennsylvania Gaming Control Board license. In New Jersey Sugarhouse is licensed by the New Jersey Division of Gaming Enforcement, or NUDGE for short. These licenses allow Sugarhouse to legally operate in these states providing they stick to the rules set out by the gaming regulators.

To ensure their customers are legally allowed to visit, Sugarhouse utilises geolocation software, which is downloaded during first use. To bet you must be in New Jersey or Pennsylvania at the time of betting. If you travel outside of these states you won’t be able to access Sugarhouse services.

Now that we’ve dealt with the question ‘Is Sugarhouse legal in the US?’, we turn our attention to their loyalty scheme. Our Sugarhouse ratings US are high for their loyalty program! It’s nice to see a website that not only offers an existing player scheme, but explains the calculations behind it!

Players are awarded points based on the RTP of the game they play. Higher RTP games need larger wagers to earn a point, lower RTP games hit the loyalty point target quicker, but come with more risk. For example you wager on a 96% RTP game. You’ll be awarded 1 loyalty point per $6.25 you spend on that game. For 95% RTP you’ll need to wager $5.00 before receiving a point. A 94% RTP needs a spend of $4.17 for 1 point. These points are collected over 30 days, and combined, this gives you your loyalty level from 1-11.

The higher your loyalty level the bigger the rewards. Higher level players receive VIP birthday gifts, complementary cruises and more. To reach level 1 you need to collect 40 points over the 30 day period. Level 11 is by invitation only.