Bonus offer - 100% up to 1 BTC
There’s no better place to start our Metaspins review than with the welcome offer – which is pretty large. On your first deposit, you can get a 100% match up to a maximum of 1 BTC. What’s more, the wagering requirement is extremely reasonable, at just 25x your bonus amount within seven days. You can read about this bonus in more detail in your Metaspins bonus code review here at TheGruelingTruth.
Metaspins review - Usability, look and feel
The interface of this brand’s website is striking without being overwhelming. The background is a very dark purple with some sections that fade into a relatively bright magenta, all of which is combined with the very occasional splash of green.
Overall, this gives the website a 1980s Tron-esque feel that has become popular with modern online casinos. As you can see here, our mBit rating found similar results.
Moving on to more important matters, the site is extremely simple to navigate and is very user-intuitive. If this is your first time visiting an online casino, things could not be easier, as the home page has been built for scrolling and contains all of the key information you need.
Starting with the welcome bonus and signup buttons at the top, you can scroll down to discover more about the games, site USPs and available payment methods. Go further down and you can find the game followed by key information about the site and what it offers.
Your account
When logged into your account, you should find that Metaspins is legit thanks to the supreme layout and easy accessibility of everything. To the left of your screen, you can find the most important areas of your account, including your profile, banking and promotions. This leaves the middle of your screen for the most important part – the games.
The gaming experience
There might be thousands of games here, but finding those that you want to play is easy. The most popular games are pushed to the top of the pile, but there are plenty of ways to filter your search, including by category and/or provider. Alternatively, you can type the name of a specific game into the search bar to see if it is available.
The games in the lobby have been provided by 50 third-party software developers, including the likes of Betsoft and Relax Gaming. As a result, you can expect fast loading times and an overall high-quality experience with no bugs or lags.
The Metaspins mobile experience - No download required
Not only is Metaspins legit on your laptop or desktop – you can also access the app on your mobile or tablet as well. There is no download required here – you simply load the site in your mobile browser, log in to your account and play as normal.
Pretty much all of the games have been purpose-built for mobile gameplay, so you should find that the gaming experience isn’t compromised at all when you switch to the small screen. Slot games with dumpling reels, such as Sugar Rush, tend to work better in portrait, while live dealers and some provably fair games play better with your phone in landscape.
Mobile navigation
As we said previously, the desktop version of this website was built for scrollability. As a result, you will find that the mobile version doesn’t look any different – it’s just a little bit smaller. The only difference is that the account info that is normally on the left of your screen has been condensed into a three-line pop-up button on the small screen interface.
Is there an official app incoming?
At the moment, the mobile website is the best way to play games at this online casino, as we cannot say if and when an official app may be launched. However, what we can assure you is that this mobile-optimised website does the same job as an up, without requiring you to download any additional software.
That being said, if you do want a betting abb for your phone, you can find out why we think Sportsbet.io is a legit option here.
Payments - Metaspins is a legit crypto casino
At this online casino, you can make deposits and withdrawals using a number of cryptocurrencies. Transfer can either be made wallet-to-wallet or by going through a merchant. The biggest advantages that this offers are instant deposits and lightning-quick withdrawals.
Deposit methods
In the table below, you can see all available deposit cryptocurrencies twinned with the key information. There are no fees charged by the casino for deposits, however, blockchain and/or payment provider/wallet fees will still apply.
All deposits are processed instantly once the required number of confirmations have been met to complete the transaction.
| Deposit currency | Min. deposit | Max. deposit | Require no. of confirmations |
| BTC | BTC 0.0001 | No maximum | 0/0 |
| BCH | BCH 0.001 | No maximum | 0/6 |
| LTC | LTC 0.01 | No maximum | 6/6 |
| USDT | USDT 5 | No maximum | 10/10 |
| ETH | ETH 0.01 | No maximum | 10/10 |
| TRX | TRX 10 | No maximum | 19/19 |
| ADA | ADA 1 | No maximum | 15/15 |
| DOGE | DOGE 1 | No maximum | 6/6 |
How to deposit
Here is a quick step-by-step guide detailing how to deposit:
- Log into your account
- Click on the “Cashier” button
- Choose a cryptocurrency from the list
- Enter the amount you wish to deposit
- Copy the deposit address or scan the QR code
- Go to your crypto wallet and follow the steps to complete the transaction
Withdrawals
The withdrawal process is the same as the deposit process detailed above, only you provide the payment address for the casino. Only the network fee is charged for withdrawals, and most withdrawals should be deposited instantly into your account unless there are any major issues.
The maximum withdrawal amount is verified on a case-by-case basis for individual withdrawals. However, no more than 20 BTC can be processed in a single week. The minimum withdrawal amounts for each currency have been outlined in the table below:
| Withdrawal currency | Min. withdrawal |
| BTC | BTC 0.001 |
| BCH | BCH 0.2 |
| LTC | LTC 0.3 |
| USDT | USDT 20 |
| ETH | ETH 0.01 |
| TRX | TRX 300 |
| ADA | ADA 40 |
| DOGE | DOGE 300 |
Our customer service Metaspins review - 24/7 live chat and FAQ
If you run into any issues when using this site, you can contact the customer service team at any time of the day and expect to receive a response. To do this, just click on the “Live Support” button on the left of your screen, which is also marked with a headphones icon.
This will open a handy 2-in-1 widget where you can first type your issue into the FAQ search bar to see if you find an answer. If that doesn’t work, or you know your issue requires human attention, you can enter your name and email then click the purple “Start the Chat” button.
First of all, we must say that the FAQ section is extremely helpful, and if your issue is related to payments, your account profile or something else in the “troubleshooting” category, you should find a comprehensive answer here.
The only slightly annoying thing is that you cannot backstep in the FAQ. For example, if you click back on an answer, you will always be taken back to the FAQ homepage, you cannot take steps back through your search, meaning you have to constantly retype your keywords into the search bar. However, this is a very minor inconvenience.
We tested out the live chat at all times of the day and found the responses to be quick and helpful. At first, you might find the answers to be fairly basic, and they may often reflect the FAQs. However, if you have a more pressing issue, it will quickly be escalated to someone who can deal with it properly.
As well as having a decent standard of customer service, Metaspins is legit when it comes to its social media and communication channels. You can interact with the brand and your fellow players on these platforms:
- Telegram
- Discord
- Instagram
- Twitter
- Facebook
Licence and security - Metaspins is safe and secure
Metaspins has a Curacao eGaming licence and has been compliant with its regulations since it obtained said licence. As a result, players from many locations throughout the world can legally and safely access the site. That being said, access is restricted in some high-profile countries, such as the UK and the US.
All transactions are completely safe at Metaspins, as cryptocurrencies are more secure than traditional fiat payment methods. Moreover, the site uses top-of-the-range encryption protocols and other security methods.
2FA and VPN
While Heatz is safe because of all the same secret features, Metaspins gives you the chance to secure your account even further. It is one of the few casinos that is VPN friendly, so you can access the casino and reroute your network through a private one to protect your data if you have an external VPN provider.
While this operator doesn’t have its own 2FA protocols available, it does allow you to implement 2FA on your account through third parties, including Google.
Rewards and loyalty - Level up to get rakeback
Earlier in this Metaspins review, we discussed the sizable welcome offer, but that’s not the only bonus that this brand offers. Every $0.20 that you wager on the site counts towards your levelling up points, and each time that you level up, your rakeback bonus increases.
All new players start off at Level 1, but you have to reach levels 2-5 to get 10% rakeback, this then increases steadily, eventually culminating in 50% rakeback if you reach Level 1000+. As wagers as small as $0.20 count, this is probably one of the most accessible loyalty programs for all players that we’ve seen at an online casino.
