Zodiac Casino Review 2023: Is Zodiac Legit & Safe?

Our Zodiac casino review found the website to have a slightly dated feel about it including the logo which looks as though it could have been from an early ’90s video game. In fact there is even the option to download software to access the site rather than just through your browser. However, aesthetics and access aside, the site is simple enough to use with the games in logical categories.

The slots are all provided by Microgaming so the categorisation here focuses on lines and reels, although there is a search bar that can be used if you have a specific game in mind to save you from scrolling. Across the ribbon at the top are the categories: For You, Progressive Jackpots, Table Games, and Video Poker. Interestingly the ‘For You’ section features Hot and Cold games, which indicate games that are frequently paying out compared to those that are due for a win.

As with many of the new Ontario online casinos that we have reviewed, contacting customer support, accessing your account details and topping up your funds is only ever a click away.

Setting up a Zodiac Casino account is easy and quick

Before you can start playing at this Ontario online casino for real money you need to create an account. But, don’t panic, unlike the site’s aesthetics, the sign-up process is up to date with the times and technology. No snail mail required.

1. Enter your name and email address
2. Fill in your DOB and create a password
3. Fill in your home address, phone number, and occupation, and agree to the T&Cs
4. Shortly after this point you will receive an email with your username

Now you can access your account, but you’re not quite done yet. Part of the regulations for the AGCO require that members complete the KYC process before depositing and playing, and as Zodiac Casino is a legit casino, expect no difference here.

You will need to provide a valid identification document such as a passport or driver’s license and to ensure the I.D belongs to you, you will be required to take a picture of yourself holding the I.D. In some cases additional documentation may be required such as bank statements or proof of address documents. But again, the procedure is simple: just take a quick picture and upload the requested documents.

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During our Zodiac casino review we did find an app available for Android with the promise of an iOS app coming soon. However, after a closer inspection, the app isn’t available via the Playstore but rather from the website itself and actually just seems to be a mobile-optimized version of the site.

However, a mobile-optimized site is just as good in our experience. The layout is the same as the desktop as are all the functions including gameplay, customer support, deposits and withdrawals. In fact, you get all this gaming-on-the-go without needing to download anything additional to your smartphone.

Zodiac Casino

Mobile App

Our Zodiac Casino rating for deposit methods would be very high. As Zodiac Casino is legit you can expect to find a large number of ways to deposit including credit/ debit cards, bank transfers, web wallets and prepaid cards. Deposits take place instantly and first-time players can place a minimum deposit of only $1, although this does rise to a minimum of $10 after that initial deposit.

Withdrawals, on the other hand, offer fewer options. The range of methods available is somewhat limited compared to that for deposits. Also the minimum amount is set quite high, at $50. If you want to get your money quickly, your best withdrawal method is an e-wallet as these usually take 24-48 hours. That’s compared to credit/debit cards typically taking three days and bank transfers up to 6-10 working days.

It’s also worth pointing out that once the withdrawal process is started there’s a 48-hour pending period where your funds are held and withdrawals can be reversed. On the one hand, this could be an advantage if you change your mind and want to keep your funds in your account. On the other hand, of course, it just makes for a longer processing time.

Similar to the three-pronged power of King Neptune’s Trident, Zodiac Casino employs a comprehensive three-pronged approach to customer support using FAQs, email support and live chat. The FAQs section is a treasure trove of information covering a range of topics from software download instructions to sign-up information and banking-related inquiries. So it’s always worth taking a look here as your starting point on your information voyage.

However, if you can’t find the answers you need in the FAQ section, you can easily access live chat or choose to send an email. They respond to emails within 48 hours and this might be the better option for more complex queries. That said, if your query is urgent then the live chat feature might be your best bet. On top of all this, one of the areas that sets the Zodiac customer support apart is that it is available in English, French and German.

During our Zodiac Casino review we were happy to find that the platform is tested and approved by the independent auditor eCogra, and the results are published on the casino site for everyone to see, giving players peace of mind that the site offers fair games. The site holds several licenses globally and most importantly for Ontario they are fully licensed by the AGCO. Yep, you can rest assured that Zodiac Casino is legit and has crossed all its i’s and dotted all its t’s.

Zodiac Casino also takes responsible gambling seriously offering players the ability to track their wagering and gaming history through Playcheck and can track their banking via Transaction History,  there is also  contact information for ConnexOntario at the footer of the site for those struggling with problem gambling.

The site also allows players to set up daily, weekly or monthly loss limits and deposit limits which if you change your mind will not be instantly updated but rather 24 hours later, players can also set break periods between 24 hours – 3 months and self exclusion periods between 6 months – 5 years and these are irreversible.

All these areas enable us to judge the legitimacy of a casino, as it takes more than just having a license, so if you ever find yourself wanting to know if Yukon Gold is legit or Spinz then take a look at our other reviews where we assess all of these criteria.