Videoslots Casino Review 2024: Is Videoslots Legit & Safe?

Next up in our Videoslots review, we had a look at the arrangement and design of the site. It’s clearly been developed with player experience in mind first and this is evident in the intuitive layout. The main page is all about the games, which are divided into sensible sections. There’s also a rolling banner letting you know what’s new. On a site with this many games, that’s a great idea to make sure you don’t miss anything!

The menu is clearly accessible in the top left and transports you to pages covering everything you could need. There’s a separate tab for forgotten passwords, which is always a great idea to speed up resolving this common issue, as well as tabs for customer service, including a separate one to go straight to live chat, latest news, and games.

How to open a videoslots account – as easy as 1, 2, 3!

While compiling our Videoslots review, we found that setting up a new account takes a matter of minutes; here’s a quick guide to get you started:

1. Hit the ‘Register’ button and set a username and password.
2. Enter your phone number and agree to the terms and conditions.
3. You’ll move to a fresh screen and be prompted to input some personal details including name, address, and date of birth.
4. Videoslots will send you an email to verify your account, and you’ll also have to provide evidence of your identity (such as a driver’s license or passport) and proof of your residence (which could be a utility bill or bank statement).

Once you’ve completed these steps, your account will be ready and waiting for you to add some funds and start gaming!

4.5/5

Videoslots Casino

+19 T&C's Apply, Please play responsibly

Bonus Code

Play now

Videoslots Highlights

• Thousands of games to choose from
• New games added every week
• Live dealer games cover classics and modern favorites

Bear with us here because this part of our Videoslots review gets a little bit confusing. There is a Videoslots app available but not one that delivers the full functionality of the mobile site. It’s called Videoslots Fun and is strictly for entertainment purposes.

However, this really didn’t bother us because the Videoslots mobile site works perfectly on a mobile device. There’s no need for any downloads; the site just loads up on whatever device you happen to be using with no lagging or delays. The mobile site lets you do everything, from playing games to managing payments so, as we found when we conducted our Wheelz review, we really didn’t feel we were missing out without an app.

Whatever your preferred payment method, you’ll be sure to find it at Videoslots. Our review found that their range includes the standard Apple Pay, and credit cards, along with digital wallets (from PayPal to Neosurf), bank transfer, and prepaid cards. Deposits are processed immediately and the minimum deposit possible is $10 CAD.

+ 12

Now let’s talk about withdrawals. They’re processed within 48 hours and head to your account within one to three business days depending on the method. For larger jackpots over $50,000 CAD, you might have to wait up to 30 days for the payment to be sent to you. This is a fairly common practice across gambling sites in Ontario. The maximum withdrawal amount each month is $30,000.

One thing we were less keen on was the fees that Videoslots imposed on some of their withdrawals. Officially, the minimum withdrawal is $20, which is fairly common. Lower withdrawals are possible but, before this can happen, you’d need to have a chat with customer services and pay a fee of 3.95%. You can make one withdrawal per day for free but, after this, a fee of 2.95% will apply.

If you face any issues while you’re playing at Videoslots, then good news because customer care is available 24 hours a day, seven days a week.

The quickest and easiest way to get help is to visit the live chat, which can be found under a specially labelled tab on the main menu. Videoslots and its sister companies are owned by Panda Media, a Swedish company. This explains why the live chat is available in a selection of languages including English, Swedish, Danish, Italian, Finnish and Spanish.

If your query is less urgent, you can send a message to the customer service team using the ‘contact us’ tab. These should be answered within 24 hours but usual response times are about an hour. However, one thing we noticed was that there was no easily accessible FAQ section on the site to answer simple questions about payments and accounts.

Videoslots is fully licensed and regulated by the Malta Gaming Authority, and, as an international platform, also holds licenses from several overseas countries. They’re also an approved member of iGaming Ontario, the regulatory body which oversees all casinos operating in the province. You can search for Videoslots on the iGaming Ontario site and their official check mark appears on the Videoslots site. To be able to register with this group, providers have to meet strict guidelines that guarantee a fair and safe playing environment.

Plus, we found that Videoslots made use of all of the measures we’d expect from a first rate online casino including KYC protocols, and data encryption. This is especially important when handling financial information but Videoslots scores top marks here for their use of 256-bit encryption. All of this means that we can confidently answer the question: ‘Is Videoslots safe?’, with a big ‘Yes’.

It was also great to see that Videoslots heavily emphasise responsible gaming habits. You can set limits to your playing or even take a time out from the whole site.