OLG Online Casino Review Ontario 2023: Is OLG Online Safe?

OLG is run by the Ontario provincial lottery and became the first legal online gambling provider in Ontario in August 2021. It was for a time the only legal gambling site in Ontario until spring 2022 when private operators were able to be granted iGaming Ontario license from the Alcohol and Gaming Commission of Ontario. The emergence of a private sector definitely doesn’t mean that the OLG’s gambling platform have been pushed out of the way though – far from it.

Usability, look and feel – Two distinct, well designed platforms

The OLG casino can be accessed via the main lottery site, which is easy to navigate and is well-designed overall.

When it comes to the casino, the design is far brighter, as they have opted for a colorful design that’s largely made up of red, white and blue. Finding the game that you want is made easy via the large and clear icons twinned with the intelligently created filtered search function. Overall, this is one of the best gambling sites in Ontario for a number of reasons – more of which we’ll check out below.

OLG app – For casino gaming on the move

As well as offering one of the best online gambling sites in Ontario, OLG also has two downloadable apps available for both Apple and Android users. Players will be able to play casino games in the main OLG app, which can also be used to purchase lottery tickets and play Keno.

When using the app, we experienced very little in terms of lagging and found the overall performance to be of a high standard. For those who don’t want to take up precious memory space on their phone, the website has also been optimized for mobile use.

How to open an OLG casino account – Step-by-step

The sign-up process for the OLG online casino platform is pretty straightforward and involves filling out a form. Those who already have an OLG lottery account will be able to skip some of the stages. Once the registration process has been completed, the account will need to be activated via email.

The only part that can take a little bit of time is verification, which can take up to five business days and longer in rare cases. Users will be able to play in the casino before their account has been verified, but the verification process will need to be completed before funds can be withdrawn. Our DraftKings Ontario review also takes a look at how to set up an account, and both are very user-friendly and straightforward.

When it comes to depositing money into an OLG account, there is the choice between credit cards and debit cards. There is no stated minimum and maximum deposit limit, and players can make up to ten deposits in a single day. We understand that these deposit options may be limited for some, and it’s true that private operators generally offer more. Check out the Royal Panda Ontario online casino as an example.

Withdrawing funds from an OLG account can only be done via EFT, which means that players do have to link their bank account up to their OLGC account. Player bank accounts will therefore need to be verified first, which involves providing some documentation and waiting around five business days. Once that’s done, all future withdrawals should be processed within three to five business days.

The quickest way to get in touch with the OLG team is via the live chat, which is available via a widget on every page of the site and in the app. The live chat will open in a separate window and players will be communicating with a bot at first. However, the simplest issues should be addressed easily here.

Those who want to speak with a human customer service agent, are best advised to use the OLG phone number. Both the live chat and the phone helpline are available from 8am – 7pm (ET) during the week and 8am – 5pm (ET) on Saturdays and Sundays. As we found in our LeoVegas Ontario sportsbook review, there’s also a very helpful FAQ section that we would definitely recommend checking out before contacting customer service.

When it comes to questions of licensing and security, OLG is at the top of our Ontario online casino list. As OLG is government-owned there’s absolutely no question of this site being 100% legal and able to operate in Ontario as it’s run by the same entity that made the online gambling laws in the first place.

We found that OLG is airtight and has all the necessary encryption technology. The verification process, while long and a bit of a drag, has been designed to further protect players. They also have a strict privacy and security policy that they appear to take quite seriously, and that can only benefit customers.

As it is a government-run site, OLG doesn’t have any form of VIP or loyalty program, the likes of which can be found in a regular online casino. Instead what they do offer is access to exclusive VIP tables in the live casino.