Captain Cooks Review 2024: Is Captain Cooks Casino Legit & Safe?

Next up in our Captain Cooks review, we are going to consider the appearance and usability of the casino. The best way we can describe its appearance is old-style. It appears to have been designed a few years ago and not updated since. While it lacks the glitz of many modern online casinos, it does have the license it needs to legally operate, so that is the most important thing. Sure, it looks older than many casinos, but it has been around for many years – since 2000, in fact.

So, what can we say about our journey around the website? It has the upper and lower menus you might expect, as those appear at many competing sites too. You will also spot an FAQ area and contact page, and while we’ll cover those later in this review, it’s good to see them in place. Indeed, we noticed that everything we like to see at a solid casino is there, so Captain Cooks Casino does get all those elements in place from the start.

The downside is that you cannot see all the available games until you create and log into your account. You can, however, visit the casino games page to see what’s there. They have separate pages explaining more about their casino slots, table games, and video poker, so you can get a sense of the offering. They also display some of their biggest titles, including Thunderstruck II, Bridesmaids, and Mega Moolah. If you can find it in the Microgaming collection, it looks as if you can find it at Captain Cooks Casino, too.

Is it easy to sign up to play at Captain Cooks Casino?

It should be, and this is a step we cover in various other reviews too. Check out the Casino Classic review to see how the process works there as well. There is an invitation to ‘play now’ set into a red box a short way down the homepage. You might also spot a ‘play now’ link in the menu strip that runs along near the top of their site. Either way, this leads to a casino download, which you may not be expecting. It doesn’t appear there is an instant play casino available there. Captain Cooks is legit though, as we know they’ve been evaluated and granted a license. Once the software has downloaded, you can follow the instructions to create an account. You’ve then got those details to sign in with in future.

4.0/5

Captain Cooks Casino

+19 T&C's Apply, Please play responsibly

Bonus Code

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Captain Cooks Highlights

• 550+ casino games
• Powered by Microgaming
• Famous slot titles

There are two possibilities that we look for when writing our casino reviews, such as the Betty Casino review you will spot here at TheGruelingTruth.com as well. Firstly, can you access the casino in question simply by visiting on a browser, no matter whether that’s on a computer or a mobile device? Secondly, do you need (or can you get) an app to access the casino?

In this case, we searched the site to see whether there were any signs of an app for Captain Cooks Casino. There was nothing visible, so we checked the FAQ section to see if there was any information there. They do have an extensive section that talks about the software download they provide, so we should mention that in our Captain Cooks review. Having scanned the details, we can confirm there is no sign of a mobile app, nor of any other software that would work on a mobile device.

There may be fewer games to play if you opt to visit via a mobile device, since anything that still works via Flash won’t be operable on Android or iOS touchscreen devices. However, we did note that the landing page at the casino celebrated a couple of players who had won prizes playing certain games – and did so on a tablet in one case and a smartphone in the other. So, we guess it’s just a question of visiting via a mobile browser if you are all set to play that way rather than visiting on a computer. We’d prefer a little more clarity on this, but in this case, it seems to be a question of a lack of information proving the point. We’ll let you know if a Captain Cooks Casino app ever does appear.

Captain Cooks Casino Games

Captain Cooks Mobile App

Another crucial area to note with any Ontario casino is the possibility of using various payment methods. It’s sensible to ask if a casino has a legitimate range of options here, just as we ask, is Caxino legit, in that article at TheGruelingTruth.com. The main menu did not present any payment-themed options, so we checked further down the homepage for further clues. We had to go to the bottom of the page to see any familiar logos, and those appeared in a box to the left of the links down there. The box is headed Deposit Methods, and it gives a series of logos, switching from one to the next as you watch. Skrill, Interac, AstroPay, and bank transfer are among the options you’ll see in that area.

We wondered if we could find out more about the payment topic, so we checked the next best page – the FAQ page. Thankfully, we found a section in there based around banking, with eight Q&As to read through. You can select each one to read more about it. They provide a three-step guide to making a deposit too, which is rare to see at online casinos. The minimum amount for withdrawals is $50 CAD on most methods, although wire transfers have a $300 minimum, so choose something with the lower limit if you can. They also take you through a step-by-step guide for exploring the withdrawal process if you’re new to it. In short, even though there is no banking page to read through, the FAQ section makes up for that by offering plenty of information. They do also mention contacting them via live chat should you ever get stuck.

We know that Captain Cooks is legit, but can we also point to extensive efforts to provide their players with outstanding customer service? Let’s begin by exploring the menu at the top of the site, which reveals an invitation to contact them. You may not need to do this, but it’s sensible to check how you can do it should the need arise. The contact page lists live chat first, confirming that they provide support around the clock all through the year. All you need to do is to select the live chat button and a new window will appear. It should tell you that someone has joined the chat (you’ll see their name on the screen). You can then enter your query and get a response from them.

We always check whether you need to enter an email address or any other details if you choose to use a casino’s live chat service. In this case, the answer is no. Just type your query and hit submit, and wait for an answer. We thought we’d experiment with this and opened the chat window a few times in quick succession, closing it again after each attempt. In each case, we had a different name appear at the top, so it seems you get the next available member of staff to assist you each time.

Of course, you might find the information you require elsewhere on their website instead. They do have an FAQ that dips into all the main topics you might need help with. The terms and conditions give you plenty of insight into the workings of the casino too. If you’re not in a hurry for an answer or you don’t have the time to use live chat, you can send an email instead. There are six categories to choose from, including one that covers any other query that doesn’t fit, and you then hit the button to open your email client to send your email.

This isn’t the most fascinating of topics yet it is one of the most important. You must only play at an Ontario-friendly online casino if you know they have the correct license and have been approved by the Alcohol and Gaming Commission Ontario to operate in the Canadian province. In this case, Captain Cooks is safe to use. The site is operated by Apollo Entertainment Limited, so if you are looking at the license details and checking they are still valid, this is the name you need to search for.

There is another positive element to note in this section, as the casino is affiliated with eCOGRA. You can select that logo at the bottom of the site to confirm their current registration details and documents. We’ll mention this in any other review we compile too, so if you’re wondering, is Betano safe, you can find the answer in that license section as well.